Further for Pre-tour Reminders & Rescheduling

  • Updated
Move-in Conversion Automated Lead Management Sales Efficiency

After your prospects have scheduled a tour, Further can automatically engage them with two-way, AI-powered conversations—providing reminders, answering common questions and even facilitating a reschedule, all without talking to a Sales Director.

By providing consistent, personalized and automated engagement leading up to the tour, operators can improve tour attendance, improve tour to move-in conversion rates and free up sales staff to focus on high-priority interactions.

Using Further's pre-tour campaigns together with our full suite of Lead Management and Automated Sales Conversation features, customers see a 87% increase in move-ins from first-party leads.

 

Pre-tour Engagement Challenges and Further Solutions

Common Challenges:  Further Solutions:

Ensuring Timely Pre-tour Reminders 

Prospects need a guiding hand leading up to their scheduled tours. You need to be able to provide friendly and helpful reminders ahead of tours to help families prepare and to increase the chance of attendance.

Pain Points:

  • Prospects choosing other communities by the time tour occurs
  • Sales spending time on repetitive pre-tour outreach up instead of scheduling new tours

 

Further Follow-Up Campaigns

  • AI-powered, two-way SMS/Email conversations answer questions and provide reminders leading up to the tour
  • Questions and feedback are sent directly to Sales Directors to help drive next steps
  • All engagements are captured in the contact’s conversation history
Common Challenges:  Further Solutions:

Rescheduling Tours

When prospects can’t make it to their scheduled tour, it’s critical that they have an easy path to reschedule before moving on to another community. You need to follow-up immediately and provide a quick and easy way for them to choose another day and time.

Pain Points:

  • Tours are routinely missed because of miscommunications 
  • Prospects reschedule at a time when sales is busy

 

Further Instant Tour Scheduling

  • Pre-tour reminders confirm whether prospects plan to attend their tour and offer rescheduling when needed
  • Simple, mobile-friendly calendar dialog allows them to choose a new day and time.
  • Integrate with your sales calendar(s) to ensure your team’s availability

 

Configuring Further Pre-tour Reminders for your communities

Like every Further feature, our pre-tour campaigns and reminders can be customized to meet the unique needs of each of your communities. Here are a few of the most popular options...

 

Personalize the pre-tour experience using Further's simple, modular Dialog Flow interface. 

 

Integrate with your sales calendars to allow for reliable tour rescheduling.

 

Integrate with your CRM, triggering pre-survey campaigns from CRM data and pushing engagement and survey data back to your source of truth.

 

Getting started with Further for pre-tour campaigns

Further has worked with thousands of Senior Living communities to deliver a world-class experience for their entire buyers’ journey. To get started, contact your Further Customer Success Manager or submit a ticket to support@talkfurther.com for a demo.

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