Further for Phone Lead Capture

  • Updated
Automate Lead Management Improve Speed-to-Lead Integrate Key Systems

 

Further’s automated Phone Lead Capture & CRM integration ensures that every inbound call gets the attention it deserves—leveraging AI to capture essential call details in real-time and creating a lead instantly in your CRM. This is helpful for busy sales teams that struggle to balance inbound phone leads with other priorities and responsibilities.

Using Further's Phone Lead Capture together with our full suite of web engagement, lead Management and automated sales conversation features, customers typically see a 30% increase in  phone lead to move-in conversions.

 

Phone Lead Capture Challenges and Further Solutions

Common Challenges:  Further Solutions:

Ensure every phone lead is in CRM 

Your sales team relies on accurate lead information in the CRM to engage quickly and effectively with new leads. You need to be able to capture key information from inbound calls and sync it to the CRM.

Why it's a problem:

  • Missed opportunities due to lost or delayed notes
  • Human error during manual CRM entry, leading to incorrect or incomplete lead details
  • Longer response times as the information is processed and entered manually

 

 Further automated Phone Lead Capture and CRM integration
  • Calls are recorded and transcribed
  • AI summarizes call details for easy review
  • Leads are entered instantly into your CRM for fast follow-up
Common Challenges:  Further Solutions:

Let sales know when there is a new phone lead

Your sales team is busy and can’t answer every call. You need to make sure they know when a call has come in through your front-desk, voicemail, call center or IVR so they can connect with the lead quickly.

Why it's a problem:

  • Sales unaware when new phone leads need outreach
  • Sales can’t see all of their recent phone leads

 

 Further real-time notifications for sales
  • Route calls seamlessly to available staff in other locations
  • Leverage 3rd-party call centers to handle after-hours prospects
Common Challenges:  Further Solutions:

Capturing lead details for sales

When sales and front-desk staff are forced to capture inbound call details manually, you get incomplete and inconsistent data that may never make it into the CRM. You need a way to ensure that all of the critical lead details are captured from inbound calls.

Why it's a problem:

  • Taking notes manually  during the call is too distracting
  • Taking notes manually from call recordings is too time consuming
  • Sales doesn’t get the right info fast enough for effective outreach

 

 Further Interactive Voice Response (IVR)
  • Uses natural language to gather critical lead information
  • Capable of answering common questions and even scheduling tours
  • AI transcribes every call and pulls out critical lead details

 

Configuring Further Phone Lead Capture for your communities

Like every Further feature, our Phone Lead Capture can be customized to meet the unique needs of each of your communities. Here are a few of the most popular options...

 

Filter phone leads to ensure that only qualified leads make it into your CRM for sales outreach.

 

Track phone calls back to specific marketing campaigns to provide context for sales and attribution data for leadership.

 

 

Worry-free integration with any CRM makes it easy to get started no matter which CRM you use.

 

Getting started with Further for Phone Lead Capture

Further has worked with thousands of Senior Living communities to deliver a world-class experience for their inbound phone leads. To get started, contact your Further Customer Success Manager or submit a ticket to support@talkfurther.com for a demo and see how you can start turning more phone leads into move-ins.

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