While Further tracks all visitors to your website, returning visitors are given special attention as they show more interest in your community. 

When a prospect returns to your website more than 24 hours after their initial inquiry, you can have a notification sent to your sales team. Don’t worry though, if a lead visits the site multiple times in one day, only one notification will go out for a 24-hour period. An example of the notification is shown below: 

Note: If a lead returns to your site and interacts with a Further tool,  a repeated inquiry notification will be sent instead.

In this article, we’ll go over how to set up notifications about returning leads.

Set Up Notifications

Select Settings in the left navigation. 

Scroll down to the Emails subsection and select Notify When A Lead Returns To The Website. 

You can now select what communities you want notifications for. You can use the Status dropdown to filter communities or the search bar to locate one quickly. 

Click on a community and select Yes and Save to turn on notifications for that community. 

You can set up the alerts for more than one community. To set the alert status for multiple communities at once, click the checklist button in the top left. 

Checkboxes will appear for each of the communities. Mark all of the desired boxes and then select Edit Multiple in the top window. To select all of the communities on a page, mark the top checkbox. If you want to select more than the 30 that will display on the page, click Select all communities in the top window.

Select the desired notification option for the communities and then hit Save.