Our tools are designed to efficiently gather user contact information, such as name, phone number, and email address, ensuring a seamless and user-friendly experience. During their initial engagement, Further tools will always prompt users to provide their contact information. Once users have entered their details using the same browser, they won’t need to re-enter their personal information when using either the Virtual Sales Assistant (VSA) or the Conversational Webform (CW).

Even if users switch between the VSA and CW, their information is retained, eliminating the need for repeated entries. This streamlined process ensures a smooth experience, allowing users to interact with your tools without unnecessary interruptions or frustration.

Interested in how this works and how it can benefit your organization? Read on for more details on the functionality and advantages of our streamlined contact information collection process.

How it Works

The user's contact information is associated with their browser after the first time they use either the VSA or CW. Once they leave their name, phone number, and email address, we save them in browser data and we don’t need to ask them again. Even if a user goes down the VSA or CW flow that contains questions about their data, we simply skip those questions. This means that a user can go back and update their choices in a flow based on changing circumstances, without having to enter their contact details again.

If a user uses a new browser or clears their browser cache and cookies, then they will be prompted to enter their contact details again.