When it comes to finding the perfect senior living community, trust is everything. So what better way to start building that trust than by introducing your staff from the get-go? With our simple feature, you can now introduce your staff, with images, roles, and short biographies in your Virtual Sales Assistant (VSA) and/or Conversational Webform (CW) for your communities. This means that as soon as prospects begin their search, they can get to know the friendly faces behind the scenes, and their expertise, and feel confident in their choice.

In this article, we'll go over how to add the staff feature to the VSA and/or CW and manage it.

Note: Only Corporate and Regional users can add and edit this feature in the VSA.

Adding Staff Info to your VSA and/or CW
Managing Staff Info

Adding Staff Bios to your VSA and/or CW

Select Communities in the left navigation.

Use the search bar in the top left to find the desired community.

Click on the desired community. The community info will open to the right. Select the Staff tab.

In the top right, click Add Staff to create a new bio.

The Add Staff Member window will open. Press the Add Staff button. You can fill out the following fields:

Photo - Click the circle to upload a staff photo or drag and drop a photo into the circle.
Name - Add the staff member’s name.
Position - Fill in the staff member’s position at the community.
Bio - Use this space to add a short biography for the staff member.

When you’re done, click Save in the bottom right. The bio will now show in the Staff tab. To view a longer bio, click View more for the remaining text.

Once you’ve added your bios, contact Further Support to make them live in your VSA and/or CW. Further Support will add a Meet Our Staff option to your tool.