Navigating the busy world of senior living tours can sometimes feel like a juggling act. That's where our new tool - Tour Rescheduling - steps in to lend a hand. Designed to offer an easy way to reschedule a tour, ensuring you don't lose valuable prospects at the final step.

But we don't just stop at rescheduling. Our Post-Tour Survey gives your prospects a platform to share their tour feedback, keeping you in the loop about what works and what needs a tweak; and if your tour left them with a smile, we nudge them to leave a Google review.  This translates their positive experiences into increased visibility and improved SEO for you, pulling in more visitors and potential prospects.  It's all about empowering prospects and helping you deliver a better community experience.

How will this help you?

1. Never Miss Out on Opportunities with Easy Rescheduling: Schedules can change unexpectedly. If a prospect skips a tour, they’ll receive a friendly-SMS nudge. With a simple click, they can pick a new slot that fits their calendar. No stress, no hassle. Every time a prospect reschedules a tour, it will sync seamlessly with Further, and your sales team will receive an email notification, ensuring no one's left hanging.
2. Understand Your Prospects Better with Post-Tour Insights: Feedback is gold! After every tour, prospects will receive an SMS with a survey link. Their responses are captured, offering you a treasure trove of insights. What's even better? This information lands in your sales team's inbox, setting the stage for targeted follow-ups, resolving doubts, or even teeing up a second tour. Our goal? Making sure prospects have everything they need to say 'yes' faster.
3. Increase Your Community’s Online Presence & SEO with Google Reviews: Positive experiences should be shared! Not only do we collect general feedback but we also nudge happy prospects to drop a review on Google, a boost for your community's online visibility and SEO!
4. Stay in the Loop Effortlessly with Further’s Seamless Technology Integration: Why waste time chasing down information? Our emails and Further’s Conversation Dashboard offer your sales team an all-in-one perspective on rescheduled tours, prospect feedback, and more. In addition, with our CRM integration, you can expect a flawless synchronization of all your valuable data with your existing systems.

How it works

At Further, our commitment is to continually improve how we facilitate your engagement with potential prospects, resulting in more move-ins for your senior living community. Our approach emphasizes simplicity and efficiency, ensuring a seamless experience for both prospects and your sales team.

In the event that a prospect skips or misses a scheduled tour, our automated SMS system will send them a friendly text message, allowing them to easily reschedule on your website.

Text reminder to reschedule a missed tour

Seamless tour rescheduling for prospects that skipped or missed their tour

Your community’s sales team will receive an email about the rescheduled tour. From there they can confirm the tour and continue the conversation with the prospect in the Further’s Conversation Dashboard, ensuring everyone stays informed and on track.

Your sales team will always be in the loop with our Tour Requested emails

Further’s Conversation Dashboard - where your sales team can confirm a rescheduled tour and communicate with prospects

Once a prospect attends a tour, we don't stop there. We believe in the power of feedback and insights. That's why we send an SMS message with a survey link to these prospects.

We send an SMS message to prospects asking for their feedback

Through this survey, prospects can share their feedback, providing valuable information that can be used to improve the community experience.

We make it easy for prospects to leave feedback for the community

Through this survey, prospects can share their feedback, providing valuable information that can be used to improve the community experience.

We make it easy for prospects to leave feedback for the community

All of these responses are recorded in the Further Conversation Dashboard and sent directly to your sales team via email. This treasure trove of insights helps you better understand your prospects, answer their questions, and even automate follow-up actions like scheduling a second tour. It's the perfect opportunity to build meaningful connections, ensuring prospects have all the information they need to make swift and informed decisions.

The Completed Survey email notification for your sales team

The survey responses are easily viewed in Further’s Conversation Dashboard

In closing

Embracing Tour Rescheduling and Post-Tour Surveys isn't just about adopting new tools—it's about enhancing your community's relationship with prospects and making informed decisions. With Further by your side, you're not only ensuring a streamlined experience for potential residents but also equipping your team with actionable insights that propel growth.

To get started with Post-Tour Survey and Tour Rescheduling, please contact your Further Customer Success Manager or submit a ticket to support@talkfurther.com.