When your community was onboarded into the Further system, your team provided us with pricing information.  Whether your pricing is listed by community starting rate or care type, this can be adjusted anytime.  If you want to adjust the pricing for existing pricing categories, you can read about how to do that here.  But, if you would like to adjust the pricing categories a user sees, we will show you how to do that below. 

Note: Pricing Categories can only be managed by Corporate users.

To update existing pricing categories, please see the article Update Pricing for Existing Pricing Categories

Locate Community 

Select Web Assistant in the left navigation menu. 

Find the appropriate community and click on the chat. 

Note: If your community website(s) uses both the Virtual Sales Assistant (VSA) and Conversational Webform (CW), you will need to replicate this process for both of your Further tools. If you need help finding your community in a chat, see the article How to Locate Chats Associated with a Community.

In the Chat Editor, click the Related Communities tab. In the left menu, click the desired community name. 

Add Price Category

To the right you can see the Prices section. Use the fields below to enter the Name and then the Cost of the pricing category. Click Add Price when you’re done. 

To keep your changes, click Save in the top right. 

Select Save and Publish in the popup and click Confirm to make your new pricing category live.

Look below for how the new pricing category will be presented to prospects: