Further's tools work by installing scripts on your website. The first step is to install the scripts on your website. After the scripts have been installed, you can contact Further support or your customer success manager to set everything live.
It is normal to see 404 errors in the browser console when the script has been installed until the tool(s) are set live in the Further system.
There are two ways to add the necessary script to your website, in this article we'll go over both.
Note: Only Member users can access the Further scripts necessary to begin install.
Inside Website HTML
To add the script directly inside your website's HTML, you will need to repeat this process for each community website. You can run this on specific webpages or all webpages… anywhere you want the tool(s) to show.
Access the HTML of your community website. Locate the <body> tag. Paste the following before the closing body tag </body>:
<script type='text/javascript'>
(function () {
var a = document.createElement("script");
var b = document.getElementsByTagName("script")[0];
a.type = "text/javascript";
a.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + "js.ca.talkfurther.com/talkfurther_init.min.js";
a.async = true;
b.parentNode.insertBefore(a, b);
})();
</script>
Via Google Tag Manager
Open up your Google Tag Manager Workspace. In the Overview section click the Add a new tag button.
Click the Tag Configuration section.
Click the Tag Configuration section.
A panel will open on the right. Scroll down and click Custom HTML.
Paste the following script into the HTML box:
<script type='text/javascript'>
(function () {
var a = document.createElement("script");
var b = document.getElementsByTagName("script")[0];
a.type = "text/javascript";
a.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + "js.ca.talkfurther.com/talkfurther_init.min.js";
a.async = true;
b.parentNode.insertBefore(a, b);
})();
</script>
Scroll down and click the Triggers section.
In the popup click All Pages - Page View.
Note: Don’t want the tag to trigger for certain pages? Click Add Exception underneath the Firing Triggers. Add a Selected Page - Page View that includes any pages you don’t want the VSA to appear on.
When you’re done, click Save in the top right.
You’ll be prompted to rename the tag. Name the tag something descriptive like Further Script Installation.
Click Save when you’re done.
To apply your changes, click Submit at the top right of the Workspace.
If you want, add a Version Name and Description for your changes. Click Publish in the top right to make the changes live on your site.
Further will be able to confirm if the script has been added and added properly.
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