When interacting with a Virtual Sales Assistant (VSA) or Conversational Webform (CW) on a website, prospects may encounter repeated questions during the conversation. Most of the time, Further tries to avoid having prospects answer questions that data has already been gathered on, but sometimes information needs to be updated.

In this article, we'll go over why questions might repeat and why that can help your sales team. 

• Why Questions Might Repeat
• The Advantage of Repeated Questions

Why Questions Might Repeat

Anytime a prospect visits a website with an active  VSA or CW they're prompted to begin answering questions to help provide them with their requested information. The chat workflows do not have set endpoints so the conversation will continue for as long as a prospect responds. This means that sometimes, based on lead responses, questions will be repeated.

An example of this can be seen in the conversation below where the lead provided different answers to the same questions:

In addition, you may see a question repeated not just because the prospect is continuing the conversation, but also because they decided to scroll up and change a previous response. 

The Advantage of Repeated Questions

By repeating questions, the chat gives leads the flexibility to provide different answers to the VSA or CW questions, even if they have previously answered them. 

This flexibility allows for instances where leads change their mind or initially provide incorrect information.